Privacy Policy &
Terms & Conditions

When you contact us or request a cleaning service, we may collect information such as:

• Your name
• Phone number
• Email address
• Property address or service location
• Cleaning service you are interested in
• Preferred date or time
• Details you provide about your cleaning requirements
• Any other information you voluntarily submit through our website

We only request information that is reasonably necessary to respond to your enquiry or provide our services.

We may use the information you provide to:

• Respond to your enquiries
• Provide cleaning service quotations
• Schedule and manage cleaning appointments
• Communicate with you about your booking
• Provide customer support
• Improve our website and services
• Maintain business and service records
• Prevent misuse or fraudulent activity

If you submit a form on our website, the information you provide may be used by our team to contact you regarding your enquiry or requested service.

Please do not submit passwords, payment card details, identity documents, or other highly sensitive information through general website forms unless specifically requested through an appropriate secure channel.

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website, and improve the user experience.

Third-party services used on our website may also place cookies according to their own privacy policies.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

We may use tools such as website analytics, advertising platforms, maps, communication services, or other third-party technologies.

These services may collect technical information such as browser type, device information, approximate location, pages visited, and general website usage data.

Third-party services are responsible for handling information according to their own privacy policies.

We take reasonable steps to protect the information submitted through our website and used for providing our services.

However, no website or online transmission can be guaranteed to be completely secure.

We do not sell your personal information.

We may share information when reasonably necessary to:

• Provide the requested cleaning service
• Arrange or manage an appointment
• Operate our website and business systems
• Comply with applicable legal requirements
• Protect our business, customers, staff, or website from fraud or misuse

We may retain customer and enquiry information for as long as reasonably necessary for business, customer service, accounting, legal, security, or record-keeping purposes.

You may contact us to ask about the personal information we hold about you or to request correction of inaccurate information, where applicable.

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, or legal requirements.

Home Cleaning Service Pakistan provides residential and commercial cleaning services based on the services available on our website.

The exact service, price, duration, and requirements may vary depending on the property, cleaning condition, size, access, and work requested.

Submitting an enquiry through our website does not automatically guarantee a confirmed booking.

A booking becomes confirmed when the required details have been discussed and accepted by both the customer and our team.

Cleaning prices may vary depending on factors including:

• Property size
• Number of rooms
• Condition of the property
• Type of cleaning required
• Level of dirt or buildup
• Additional services requested
• Location and access requirements

Customers are responsible for providing accurate information about the property and requested service.

• Provide accurate contact and property details
• Ensure reasonable access to the property
• Inform us about relevant property conditions
• Secure valuable or fragile belongings
• Inform our team about areas requiring special attention

Cleaning results can vary depending on the condition, age, material, stains, damage, buildup, and previous treatment of a surface or item.

Some stains, marks, odours, discolouration, mould, permanent damage, or heavily embedded dirt may not be completely removable.

Our cleaning staff must be provided with a reasonably safe working environment.

We reserve the right to delay, refuse, or stop a service where conditions create a serious safety risk, including hazardous materials, dangerous access, aggressive behaviour, unsafe electrical conditions, or other circumstances that could reasonably put people or property at risk.

If you need to cancel or reschedule a booking, please contact us as early as possible.

Cancellation or rescheduling arrangements may depend on the notice provided and the circumstances of the booking.

Our team takes reasonable care while performing cleaning services.

If you believe damage has occurred during a service, please notify us as soon as reasonably possible and provide relevant details so that the matter can be reviewed.

Where payment is required for a cleaning service, the applicable price and payment method will be communicated during the booking process.

We make reasonable efforts to keep the information on our website accurate and useful. However, service descriptions, prices, availability, images, and other website information may change without prior notice.

Our website may contain links to third-party websites or services. We are not responsible for the content, security, availability, or privacy practices of websites operated by third parties.

You agree not to:

• Use the website for unlawful purposes
• Submit false or misleading information
• Attempt to interfere with website security
• Copy or misuse website content without permission
• Use the website to distribute harmful or malicious material

We may update these Terms & Conditions when our services, business practices, website, or legal requirements change.

If you have questions about this Privacy Policy, these Terms & Conditions, your personal information, or our cleaning services, please contact Home Cleaning Service Pakistan through the contact details provided on our website.

By using this website or requesting our cleaning services, you acknowledge that you have read and understood this Privacy Policy and Terms & Conditions.